FAQ

1. What does a typical mobile car valeting service include?

Our service at AutoLuxe includes a thorough and comprehensive cleaning process to ensure your vehicle is restored to its best condition possible. We begin with a complete car wash to remove any dirt, followed by a deep clean of the exterior using specialised products. We then move to the interior, where we vacuum and clean all surfaces, and conclude with polishing and waxing the exterior. Note that our services can be customised to fit your specific needs and preferences.

2. Why should I use your mobile car valeting service, AutoLuxe?

AutoLuxe provides convenient on-site car valeting services at a time and location that suits you. With our professionally trained staff and high-quality products, we guarantee a meticulous clean that brings a new life to your vehicle. Our customer-focused approach ensures excellent service, individual attention and 100% satisfaction.

3. Are your valeting products safe for the car and the environment?

Yes, AutoLuxe is committed to using eco-friendly and non-toxic cleaning materials. These products not only provide excellent results but are also safe for your vehicle, the valeters, and the environment. Our team pays meticulous attention to ensure these products do not cause any harm or damage to your vehicle.

4. How long does the valeting process take?

The duration of mobile valeting varies depending on the size of the vehicle and the specific valeting package selected. However, a standard service typically takes between 1 to 2 hours. Regardless, we aim to work efficiently without rushing to ensure every inch of your vehicle is properly cleaned and tidy.

5. How often should I have my car valeted?

The frequency of car valeting depends on the usage and condition of your car. However, we usually recommend a complete valet every 3-6 months. Regular valeting helps to maintain the aesthetic appeal and hygiene standards of your car, ensuring it’s always in the best condition possible.

6. Can you remove stains and scratches from my car’s interior and exterior?

While we do our best to remove all stains and marks from your car’s interior and exterior surfaces, the success rate can vary depending on the severity of the stains and the type of material. On certain surfaces, multiple treatments may be required or, in extreme cases, certain stains or scratches may not be completely removable. However, our techniques and products often yield excellent results against most common stains.

7. Do I need to be present while the service is being performed?

No, you are not required to be present during the valeting. Just leave us your car keys and we’ll take care of everything. Our team is reliable and professional, so you can trust us to treat your vehicle with utmost respect and consideration.

8. Can you cope with different types of vehicles?

Yes, at AutoLuxe, we have experience in valeting a wide range of vehicles, from standard passenger cars to luxury vehicles and even light commercial vehicles. Regardless of the type or size of your vehicle, we ensure that you receive a high-quality and efficient service.

9. Do I need to prepare anything before you arrive for the service?

Prior to our arrival, we encourage you to remove all personal belongings from the vehicle. This way, our valeting team can focus on thorough cleaning without the worry of misplacing or damaging your belongings. Other than that, there’s not much else you need to prepare as we bring all the necessary cleaning materials and equipment.

10. Is your service weather-dependent?

AutoLuxe’s mobile car valeting service is not typically impacted by the weather. We can work in most weather conditions as we bring all necessary equipment, including a pop-up canopy for rain or extreme sunlight. However, for severe weather conditions such as storms, other arrangements may need to be made for safety concerns.